Customer Feedback Form


Dear Customer,

We would like to thank you for providing us an opportunity to service your facility. At Radiance, we combine the latest cleaning and refurbishment technologies with personal care, to make your office or home shine and smile.

We are committed to the highest standards of quality and service, a focus on customer's needs, and ethical business practices. It is our constant endeavour to improve the quality of our services, in order to serve you better.

To help us do so, we would request you to kindly spare 5 minutes of your precious time to provide your valuable feedback on your experience.

Thanking you,
Kind regards,
Team Radiance


Name

Designation

Organisation

Your Email

Phone no.

Date of service



                           

How would you rate us on the quality of cleaning?

A) Entrances and lobbies
                   

B) Kitchen/Pantry
                   

C) Washrooms
                   

D) Furniture enhancement service / Upholstery cleaning
                   

E) Fabric protection treatment
                   

F) Floor enhancement treatment
                   

G) Paint treatment (if opted for)
                   

H) Overall standard of cleaning
                        

How would you rate us on customer service?

A) How helpful was the person you initially spoke to?
                   

B) How was the response time in addressing your query?
                   

C) Customer service standards in setting up your appointment and related follow-up
                   

D) Punctuality of the Radiance service crew
                   

E) Attitude / Conduct of service crew & supervisor
                   

F) Overall service experience
                        

Please help us improve

A) What did you like most about your Radiance service crew?

B) Are there any suggestions and scope for improvement that you would like to share?

FINALLY

A) Would you like to use our services again?
    

B) Would you recommend us to a friend?
    

Would you be kind enough to give us a testimonial, for sharing with others?