RSS | Frequently Asked Questions
What is deep cleaning?
Deep cleaning is a process of intrinsic cleaning of your premises using automated machinery, tools and cleaning agents to thoroughly cleanse allthose areas where it is difficult to reach manually.Our unique 3S deep cleaning process (Scrub, Sanitize & Shine) developed ensures a dust-free environment in every nook &corner of your home or office and enhances its hygienic & visual appeal. Each item is serviced individually by skilled experts that transform your premises in to a sanitized environmentwhile simultaneously making it a visual delight for its occupants and visitors.
What are the different types of cleaning packages?
Our Smart Home Services and Smart Office Services target each vertical independently. Our exclusive deep cleaning services target all accessible areas of your premises (refer scope of work). We also provide a host of additional services including floor enhancement(Marble, Wood), steam sterilization (Bedroom, Kitchen, Washrooms), furniture enhancement and upholstery cleaning (Fabrics, Leather, Suede),fabric protection and paint treatment. Packages for your facility can be customized as per your requirement after evaluating the items present at your premises and their condition.
What kind of material and equipment do you use?
To deliver the highest standards of health and hygiene, we use latest automated machines from the world's leading cleaning equipment manufacturers like IPC (Italy), Bosch (Germany), Kärcher (Germany) and 3M (US). We use a wide range of cleaning agents from Diversey, the global leader in sustainable cleaning, sanitation and hygiene solutions.
What is the need of deep cleaning and how it different from normal cleaning?
The basic cleaning procedures and tools used by general households &maintenance providers are insufficient in targeting and eliminating the germ-contamination present at your premises. Moreover, while cleaning manually, many areas are left unaffected &unnoticed because of lack of skill. The method of superficially wiping the top layer of dust using cloth and water is unable to remove the pathogens present in your premises, whereas our equipment, in the hands of highly skilled service crew, are designed in a manner that it is able to reach all the hidden areas. Hence,each item at your facility is serviced by specially developed Standard Operating Protocols, inspired from latest industry researchand finely tuned to accommodate our harsh (dust and dirt filled) environment, so as to ensure effective cleaning and optimum results.
How often should I get my premises deep cleaned?
Looking at the extreme weather and dust-polluted environment in most parts of India, we recommend our clients to get their facility deep cleaned at least once in three months. Timely cleaning helps to maintain the tidiness at the workplace or home reducing the possibility of ill health. Periodic cleaning also showcases superior results and keeps your facility look its best throughout the year.
How much time does the service take?
Deliberation and Attention to detail are the prime factors responsible to create a healthy and visually pleasing environment inside your premises. Hence our service crewmembers dedicate ample time to service each item of your facility with excellence. Hence, the time taken depend few factors like area, number of rooms in the premise, the basic condition of the premise and the type of service opted. Tentatively an average 3 bed room house takes 5 - 6 hrs to complete the basic services.
Is your team trained?
Of course they are! We arrange an intensive one-month long training program for our team members on our Standard operating protocols, which clearly direct the process and treatment for servicing each item at your facility. We analyze the strengths and weaknesses of each service crewmember and assign them to smaller teams for specialized training in an area where they have shown aptitude. This goes a long way in creating a culture of excellence based on functional expertise. Our clients acknowledge this as one of our biggest strengths.
Does your team have background verification?
Security is given paramount concern while recruiting our service crew team. All our crew is police verified. We make sure conduct regular health checkups of our staff and service crew. To ensure that our service is best, our employee selection rate is as low as 7% of all applications.
Do I need to make any preparations before the cleaning commences?
We advise to please store your valuables and fragile items safely. Also, please ensure that all loose articles like clothes from bathrooms and food from kitchens is stored away at a safe place so that our crew could move around freely and focus on all areas of your premises extensively.
Do I need to provide anything to your team?
Thank you, butour teams are fully equipped. We only request for your kind support and co-operation during cleaning process. You could also be kind enough to give us your genuine feedback.
Are there any areas that you don't clean?
We are able to move light furniture such as sofas and tables and clean behind and under them. However, heavy furniture such as beds, wardrobes, large consoles are difficult to move and hence are serviced at their placed location. Insides of Consoles, Bars, Cupboards, Closed Storages, Wardrobes, Drawers, and Chandeliers are not cleaned as part of this service. Open spaces such as Terraces, Gardens, Façades, and Awnings& Canopies are also not included.
What will be the average cost of this process?
The cost depends on the kind of services availed by the customer and thearea of the premises. However, our team support is always available to understand your facility requirements and answer all your queries. You can reach us at 85 95 12 12 12 orkindly drop a service request to get an estimate quote and relevant details. Our team will revert immediately to accommodate your requests.We can also send our executive as per your convenience to further elaborate the details and benefits relating to our services.
In case of cancellation, what policy do you follow?
As we prepare and plan in advance for each service visits for our clients and abide by a tight schedule, we kindly request you to intimate us about the cancellationat least 72-hourprior to the service date selected.
What is your rescheduling policy?
In case you need to reschedule the cleaning process, please inform us at least 36 hours prior to the appointment so that we can arrange for the next convenient time.
Radiance Space Solutions Pvt. Ltd.
Unit No. G-001, Core 1, Ground Floor, BPTP Park Centra, Silokhera, Sector 30, Gurgaon -122 001
M: 85 95 12 12 12
P: 0124 42 51 212 Business Inquiries: Click Here