General Questions
Who is Radiance Space Solutions?
Radiance Space Solutions is an integrated facility management company serving residential, commercial, corporate, and institutional clients across Delhi NCR. We deliver end-to-end services, including housekeeping, deep cleaning, pantry management, façade cleaning, floor care, disinfection, office support staff, and specialized maintenance, tailored to each property’s needs.
What locations do you serve?
We operate across Delhi NCR, including Delhi, Gurgaon/Gurugram, Noida, Greater Noida, Faridabad, and Ghaziabad. For large or multi-city engagements, dedicated teams can be deployed on request.
What industries do you work with?
- Corporate offices and co-working spaces.
- Residential societies and premium apartments.
- Retail stores and malls.
- Hospitals and clinics.
- Schools, colleges, and training institutes.
- Warehouses and industrial facilities.
- Hospitality and F&B establishments.
How do you ensure service quality?
- SOP-driven workflows per service line.
- Trained and verified staff with periodic upskilling.
- Site audits and daily/weekly checklists.
- Use of professional-grade equipment and eco-friendly chemicals where applicable.
- Dedicated account manager and real-time escalation matrix.
- Transparent reporting and service-level monitoring.
Service Questions
What is deep cleaning?
Deep cleaning is a comprehensive, top-to-bottom cleaning of all accessible areas using specialized machines, tools, and safe cleaning agents. Our unique 3S methodology—Scrub, Sanitize & Shine—removes embedded dirt, disinfects high-touch points, and restores the visual appeal of your space for a healthier environment.
What does your deep cleaning cover?
Scope typically includes:
- Dry and wet dusting of ceilings, walls, fans, AC vents.
- Cleaning and sanitization of switches, handles, and touchpoints.
- Complete bathroom descaling, disinfecting, and polishing.
- Kitchen degreasing (countertops, cabinets exteriors/interiors, tiles, sink).
- Window channels, glass, and balcony cleaning.
- Furniture, fixtures, lights, and fittings.
- Floor scrubbing and disinfection.
- Carpet and upholstery shampooing (as per package).
Note: We customize the scope after a site assessment. Hard-to-reach or highly fragile items are handled per safety feasibility.
What are your cleaning packages?
Smart Home Services: Tailored for apartments, villas, and bungalows
Smart Office Services: Designed for offices, co-working, and commercial premises
Add-ons: Floor enhancement (marble crystallization, wooden floor care), steam sterilization (bedrooms, kitchen, washrooms), upholstery cleaning (fabric, leather, suede), furniture polishing, fabric protection, post-construction cleaning, and paint treatment
Do you offer regular housekeeping and soft services?
Yes. We provide daily/periodic housekeeping, pantry services, façade/glass cleaning, pest control coordination, waste management, washroom hygiene, and consumable supply management with on-site supervisors.
Do you provide disinfection and sanitization?
Yes. We deploy hospital-grade disinfectants compliant with safety norms, focusing on high-contact areas, shared spaces, and HVAC touchpoints. Frequency is recommended based on footfall and risk assessment.
What machines and chemicals do you use?
We use professional-grade scrubber-dryers, single-disc machines, vacuum cleaners, steamers, and industry-standard, eco-conscious chemicals suited to each surface. MSDS sheets can be shared on request.
Do you handle post-construction and move-in/move-out cleaning?
Yes. We remove cement spots, paint stains, and construction dust; detail-clean bathrooms and kitchens; and prepare the site for handover or occupancy.
Do you provide manpower for office support?
Yes. We can deploy trained housekeeping staff, pantry boys, office assistants, and multi-tasking attendants on monthly contracts, supervised under agreed SLAs.
Process & Scheduling
How do I book a service?
Share basic details: location, area(in sq.ft), type of premises, preferred dates
We conduct a quick survey (virtual or on-site)
Get a customized scope, quotation, and timeline
Confirm booking; our team arrives as scheduled
How long does deep cleaning take?
Typically 4–10 hours depending on area, condition, layout, and selected add-ons. Larger premises may require a multi-day plan.
Do I need to be present during service?
Not mandatory. A responsible point of contact is recommended for access and final walkthrough.
What preparation is required from the client side?
- Keep valuables and important documents secured
- Ensure water and electricity availability
- Inform building security/management for access if needed
- Share any special instructions beforehand
Pricing & Contracts
How is pricing determined?
Pricing depends on total area, current condition, scope, add-ons, access challenges, and frequency (one-time vs. AMC). Post-survey, we share a transparent quote with inclusions/exclusions.
Do you offer Annual Maintenance Contracts (AMCs)?
Yes. AMC options for housekeeping, façade cleaning, floor care cycles, and consumables supply include defined SLAs, reporting, and performance reviews.
What payment modes do you accept?
- We accept bank transfers, UPI, and corporate payments as per invoicing terms.
- Advance may be required for one-time services.
- Safety, Compliance & Assurance
Are your staff trained and background-verified?
Yes. All personnel undergo ID verification, training on SOPs, equipment handling, safety, and customer etiquette, with periodic refreshers.
Are you insured?
We maintain appropriate insurance coverage for operations. Specific project insurance can be arranged where required by client policy.
What about chemical safety and environmental impact?
We prioritize low-VOC, surface-appropriate, and environmentally conscious products where feasible, and follow MSDS guidelines and safe disposal practices.
How do you handle complaints or service issues?
A dedicated account manager and escalation matrix ensure quick resolution. We welcome feedback post-service and address concerns promptly.
Scope & Limitations
What is not included in standard deep cleaning?
- Structural repairs, electrical/plumbing fixes
- High-risk façade jobs without safety provisions
- Hazardous material handling
- Excessive decluttering/organizing beyond agreed scope
- These can often be arranged as separate jobs after assessment.
Can you clean delicate or high-value items?
Yes, with care. Items like antiques, artwork, or specialty surfaces are assessed first; service may be limited or handled under special protocols.
Post-Service
Do you provide a service report?
For contract clients, we share checklists, attendance, and periodic reports. For one-time jobs, a completion checklist and walkthrough are provided.
How do I maintain cleanliness after deep cleaning?
We recommend regular housekeeping, microfibre dusting, prompt spill management, and periodic deep cleaning cycles (quarterly/biannual) based on footfall.
Customization
Can you customize services for my facility?
Absolutely. After a site evaluation, we tailor scope, staffing, schedules, and reporting to match operational hours, footfall patterns, and hygiene standards.
Not seeing a question here? Ask away—our team will respond promptly and recommend the ideal package for the property.
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